Healthcare Rights

St Andrew’s Hospital endorses The Australian Charter of Healthcare Rights provided by the Australian Commission on Safety and Quality in Healthcare (ACSQHC):

Patients are entitled to raise issues about their healthcare rights
Patients, consumers, families and carers are encouraged to read the Charter or have it explained to them, and to discuss the Charter with their healthcare provider or family or carer
Healthcare staff can advise patients on how to obtain further information about their rights
A consumer guide is available to all patients, consumers, families and carers and can be accessed via the ACSQHC website: My healthcare rights.pdf
It is the responsibility of St Andrew’s Hospital as a healthcare provider to ensure the consumer’s rights are met. Consumers have rights to:

Access

Access healthcare services and treatments that meets their needs.

Safety

Receive safe and high quality health care that meets national standards.

Be cared for in an environment that makes them feel safe.

Respect

Be treated with respect as an individual, and with dignity and respect.

Have their culture, identity, beliefs and choices recognised and respected.

Partnership

Ask questions and be involved in open and honest communication.

Make decisions with their healthcare provider, to the extent that they choose and are able to.

Information

Clear information about their condition, the possible benefits and risks of different tests and treatments, so they can give their informed consent.

Receive information about services, waiting times and costs.

Be given assistance, when they need it, to help them to understand and use health information.

Request access to their health information.

Be told if something has gone wrong during their health care, how it happened, how it may affect them and what is being done to make care safe.

Privacy

Have their personal privacy respected.

Have information about them and their health kept secure and confidential.

Give Feedback

Provide feedback or make a complaint without it affecting the way they are treated.

Have their concerns addressed in a transparent and timely way.

Share their experience and participate to improve the quality of care and health services.

About

St Andrew’s Hospital has provided medical and surgical excellence to South Australians for over 80 years. This section features a little about where we’ve come from and where we are going.

St Andrew's Hospital provides a comprehensive range of clinical services.

Our aim is to provide a diverse range of clinical services and to be the best at what we provide. Selection of new clinical services is determined by patient needs, our expertise and financial influences.

Patients & Visitors

The team at St Andrew’s will make every effort to ensure your admission, stay and discharge is as simple and pleasant as possible. We’ve included some tips on what to bring, how you can keep in touch with your friends and where they can park when visiting you.

Specialists

St Andrew's Hospital nurses have long had a reputation for being highly skilled and dedicated. It's one of the hospital's points of distinction. Adelaide's leading doctors tell us it's one of the main reasons they choose to work at St Andrew's.

Careers

With a culture where relationships matter, we are focused on delivering quality health care and exemplary customer service.

Foundation

Our Foundation receives invaluable support from grateful patients, their families and friends, as well as the wider community. They provide St Andrew's Hospital with more opportunities to deliver world-class patient care, clinical education and research.

Healthcare Rights